Job Opportunity: Help Desk Engineer: Romeoville

Contact candidates independently to set up interviews and bring your top choice on board. What areas of the country are best for finding an IT job of this nature?

Now, we’ll look at senior infrastructure engineers, who generally average a higher pay when compared to help desk engineers annual salary. When you’re ready to become a help desk engineer, you might wonder which companies hire help desk engineers. According to our research through help desk engineer resumes, help desk engineers are mostly hired by Booz Allen Hamilton, Endsight, and Alene Candles. Now is a good time to apply as Booz Allen Hamilton has 5 help desk engineers job openings, and there are 5 at Endsight and 2 at Alene Candles. Support technicians rely on advanced software in order to offer more efficient customer service. An IT help desk’s main function is to enable business processes by providing integrated support.

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A Help desk technician provides technical support and assistance, whether on the phone, in person, or remotely, related to computer systems, hardware, and software. A help desk technician responds to customer queries to provide technical assistance. A senior infrastructure engineer specializes in designing and developing systems and infrastructures based on client preferences and industry standards. On the topic of education, desk support technicians earn similar levels of education than help desk engineers. In general, they’re 2.8% less likely to graduate with a Master’s Degree and 0.6% less likely to earn a Doctoral Degree. On average, desk support technicians earn a $30,263 lower salary than help desk engineers a year.

what is help desk engineer

I’m interested in pursuing this career field, but keep hitting dead ends. Great Platform for a proper organised B2B and B2C experience with ease. Provides access to a deep bench of technical expertise to address a wide range of IT related issues.

Job Description:

As you gain experience and prove your worth, you will be given more responsibility and may eventually be promoted to a management position. Alternatively, you may choose to move to a different organization where you can take on a more senior role. A strong working knowledge of computer systems, hardware, how to become a help desk engineer and software. Troubleshoot, 7%Maintain and troubleshoot end user applications including Microsoft Office Suite, QuickBooks, GMED, and various other third party applications. Monitored and troubleshot network equipments including routers, remote site infrastructures switches, firewalls, modems etc.

  • The support provided can be adapted to the needs of each individual business.
  • Ensured the consistent achievement of service level agreements by conducting regular audit reports for desktop systems.
  • I’m interested in pursuing this career field, but keep hitting dead ends.
  • This means immediately asking an end user where they are calling from and about their role within the company.
  • Knowing this provides the help desk professional with an idea of how serious the end user’s situation is.
  • A service desk can definitely help you resolve your printer issues, but it will also look at your current setup and make improvements to promote business efficiency.

This is the technical group that resolves wireless phone issues for customers. The service engineer typically knows many nuances of various types of phones because he deals with trouble issues on a daily basis. Learn to troubleshoot problems with hardware and software, including desktop applications, web sites, and mobile apps. Repair computers, install software applications, and resolve user questions. If the problem is particularly challenging, the support call may be escalated to a “tier two” specialist.

Help Desk Technician

Tier 2 jobs typically require two to four years of work experience and may require a bachelor’s degree or a two-year degree and additional, equivalent work experience in a help desk setting. Help desk software can also be helpful to the end user who is making the request. Closing out a help desk ticket signals the completion of the support case and releases the help desk technician to begin helping other clients. Another characteristic that every help desk technician should have is the ability to pay attention to detail.

The salary of a service desk engineer can vary depending on their level of education, years of experience, and the size and industry of the company. Help desk engineers may advance to become senior help desk engineers, lead help desk engineers, or IT support managers. As they advance, they may take on more responsibility for training and mentoring new help desk engineers. They may also be responsible for managing a team of help desk engineers and overseeing the work that is completed. Excellent verbal communication skills are also important, as well as analytical thinking skills.

Qualities Every Help Desk Technician Should Have

As for specific industries to focus on, health care has an accelerated need for IT support and help desk specialists. To become a help desk engineer, you’ll need some experience in IT and networking. You can get this experience by volunteering at your local library or school district, or by taking online courses in IT and networking.

what is help desk engineer

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